With Spring well and truly established and the season of the 'beach body' fast approaching, there seems to be an renewed focus on establishing a healthy lifestyle. We've received a lot of enquiries the past couple of weeks with a whole host of Sari Foods Superfoods questions. We absolutely love the customer engagement side of things and as a relatively small company we are in the unique position of being able to provide a very personalized customer experience. This includes being available as a resource for our customers, to share with you all the relevant and up to date information that you need to make an informed decision about our delicious superfoods.
With that in mind, we've spent some time gathering all the frequently asked questions and recorded it all here in one place for your ease of reference. We hope it covers everything but as always - if you have any other questions or there is anything else at all that we can do to help please don't hesitate to ask - we are here to help!
What are Superfoods?
Ancient communities have eaten Superfoods for thousands of years. In fact, the Superfoods we take today are often discovered secrets of tribal communities used for centuries. They’re a special category of food found only in nature and for this reason, we don’t tamper with them. We believe that when our nutrients come from pure food sources, our bodies are able to thrive as nature intended. This means that our products have the most bioavailable nutrient levels.
Why add Superfoods to my diet?
By definition, Superfoods are low in calories and high in nutrients - meaning they pack a lot of punch for their weight as far as goodness goes. Recent concerns over growing conditions and soil quality means that it is now more than ever important to focus on organic, non-fortified produce. This makes organic superfoods a superior choice as a source of antioxidants and essential vitamins and minerals including macronutrients and those all important micronutrients, especially those that we cannot make ourselves.
What are the benefits of consuming Superfoods?
Superfoods are meant to be consumed as part of an already established nutritionally balanced diet and certainly not in place of any other goodness! The addition of a few choice Superfoods to a healthy diet and lifestyle can help support your body to function at full potential. Each Superfood has a unique nutrient composition and depending on the exact Superfood you consume, the benefits will vary based on the nutrient content - details of which can be found under each product page. Generalized benefits can include but are not limited to:
- support of a healthy immune system
- enhancing antioxidant levels
- anti-aging benefits
- increasing health and wellness
- energizing and re-vitalizing
- assisting proper hormonal balance
- encouraging clarity and overall mental function
- helping to maintain a healthy weight
What makes Sari Foods Superfoods unique?
Sari means 'essence' in Balinese and our mission is to bring you the "Essence of Food”. At Sari Foods we are delighted to offer nutritious superfoods full of vitamins and minerals that come from raw ingredients, globally and sustainably sourced and that are organic and additive free. We carefully source and select our collection based on its fine quality and we regularly test all our products to ensure only the highest standards. We are so proud to be making nature's whole foods accessible and available to all. All our customers and reviewers agree that we offer the freshest, healthiest tasting superfood products on the market.
How are your products processed?
Sari Foods uses minimal processing in order to preserve the vital superfood nutrients of our foods. You can find additional information about each of our foods by following the link in the product pages to our individual product FAQ's.
Why does the product vary from order to order?
As with any minimally-processed organic food, there can be a natural variance in appearance, scent, or flavor profile from crop to crop. If you feel that your product is outside of this normal variance, you can call in and speak to our Customer Service team over the phone by calling our toll free number 800-590-8737 or by emailing us at firstname.lastname@example.org.
Where are your products grown?
Our products are globally and sustainably sourced. The origin of each product varies and details about each can be found by following the link in the product pages to our individual product FAQ's.
Do you offer sample products?
We do not currently offer samples of our products but we do have a 30 day money back customer satisfaction guarantee. Try any product for 30 days and if, at any time during those 30 days, you're unsatisfied, you may return it for store credit (less shipping charges).
How do I place an order?
Consumers seeking to purchase our products for personal use can order direct from our website. If ordering online, simply add the products to cart and complete the checkout process. Once the order is complete, you will receive confirmation via e-mail. For wholesale or bulk purchase see our FAQ below.
Where can I buy your products?
You can purchase Sari Foods Superfoods directly through our website or through Amazon.com.
Can I order your products outside of the USA?
We currently ship internationally through our website. Our international shipping rates vary depending on country. For details on shipping rates see our shipping FAQ below.
Can I add to my order once it’s been placed?
This depends on what stage of processing the order is at. If you have a request regarding your order, we advise to contact us directly via email at email@example.com or call our toll free number 800-590-8737 and we'll try our best to help!
How do I track my order?
You should receive a tracking number once your order is fulfilled. If for any reason you don’t please contact us by calling 800-590-8737 toll free or contact us via email at firstname.lastname@example.org.
Do you offer coupons?
We do offer coupons. The best way to keep up to date with any Sari Foods coupons is to sign to our regular newsletter. We regularly have different coupon offers running, all of which can be found on our website on the current offers & promotions page.
Do you have an ongoing coupon program I can sign up for?
We do not have an ongoing coupon program at this time but our newsletter lets you know about any running promotions as well as new product information, competitions and giveaways, blog posts, recipes and other exciting news!
Do you offer wholesale prices?
Yes we do. We offer a discounted price for a minimum order quantity of 10 pouches or more of each product. Please contact us directly via email at email@example.com or call us toll free on 800-590-8737.
How do I become a wholesaler of Sari Foods?
If you are interested in the wholesale of our product, please contact us to discuss further via email at firstname.lastname@example.org or call us toll free on 800-590-8737.
What are your domestic shipping rates?
- Standard shipping up to 1lb in weight is $3.50.
- Standard shipping for orders weighing 1lb - 5lb is $10
- Heavy Duty shipping is $18 and is needed for orders weighing between 5lb - 20lb
How long will my order take to arrive?
- Most orders within the USA ship within 1 business day via USPS.
- Standard shipping generally arrives within 2-7 business days.
- Expedited shipping generally arrives within 1-3 business days.
Do you offer international shipping?
Yes! Here are our international shipping rates:
- Standard Shipping 0-0.94lb is $10.00.
- Standard shipping 1.0-4.0lb is $15.00.
- Heavy Goods Shipping 4.0-25.00lb is $25.00.
Australia & New Zealand:
- Standard Shipping 0-0.94lb is $15.00.
- Standard shipping 1.0-4.0lb is $25.00.
- Heavy Goods Shipping 4.0-25.00lb is $35.00.
Selected European Countries: UK, Switzerland, Sweden, Spain, Portugal, Netherlands, Italy, Ireland, Germany, France, Finland, Denmark, Belgium.
- Standard Shipping 0-0.94lb is $10.00.
- Standard shipping 1.0-4.0lb is $20.00.
- Heavy Goods Shipping 4.0-25.00lb is $25.00.
Rest of the world:
- International Standard Shipping is $25.00.
Are your products Organic?
Most of our products are certified organic.
Are your products Raw?
We work closely with our suppliers to ensure the lowest temperature processing for our premium superfoods. Almost all of our products are considered "raw" meaning they are low temperature processed to retain as many nutrients as possible.
Are your products non-GMO?
Yes, all our products are free of genetically modified ingredients.
Are your products Kosher?
All our ingredients are to kosher standards. Further information for each product is available by following the link in the product pages to our individual product FAQ's.
Are your products Halal?
All our products meet Halal standards.
Are your products handled in a GMP facility?
All our products are handled in a GMP facility.
Does the facility handle allergens?
Our products are not manufactured with gluten, wheat, yeast, soy, milk, nuts, eggs or shellfish. They are packaged in a facility which may handle these ingredients.
Are your products free from MSG?
Yes. Sari Foods products do not contain monosodium glutamate.
Do your products contain sulphites?
No. Sari Foods products do not contain any sulphites.
Do you offer contamination certificates for your products?
Yes we do. If you have a request for a contamination certificate please contact us via email on email@example.com or call us on our toll free number 800-590-8737 so that we can arrange delivery of the certificate to you.
What is the shelf life on your products?
Most of our products have an 18-24 month shelf life. The ‘Best By’ stamp on the back of the bag can be read: Month/Day/Year.
How should Superfoods be stored?
Refrigeration is not required for most of our products. We recommend that you store superfoods in a cool, dark, dry place. Details can be found on the packaging of each product.
What is your packaging made of?
Our packaging is made of BOPP/MPET/PE recyclable plastic. We would love to be able to use biodegradable, plant based materials and have made every effort to do so. However, the current options are not strong enough to protect our superfoods from air and moisture or to withstand the shipping process. We continue to whole-heartedly investigate alternative options that encourage the most effective sustainability practices while offering our superfoods the best protection available. In the meantime we compromise by cutting down on unnecessary resources and consciously packing as much information as we can onto our labels so we don't waste materials on extra packaging that often ends up in the trash, taking the same policy with our shipping materials (no extraneous boxes or leaflets).
Do you have an affiliate Program?
We do not have an official affiliate program but we are always interested to hear about collaborating with insiders to help spread the word and educate on the power of superfoods. We are keen to hear from fitness, nutrition or culinary experts, professional or competitive athletes and prominent bloggers, social and media influencers.
MEDIA AND PRESS RELATED ENQUIRIES
For information about media and press, please contact us via email to firstname.lastname@example.org or call us on our toll free number 800-590-8737.
We hope this information has been helpful to you and as we said at the beginning, don't hesitate to contact us if we can help you further!