FAQ's

 

PRODUCTS

What are Superfoods?

Ancient communities have eaten Superfoods for thousands of years. In fact, the Superfoods we take today are often discovered secrets of tribal communities used for centuries. They’re a special category of food found only in nature and for this reason, we don’t tamper with them. We believe that when our nutrients come from pure food sources, our bodies are able to thrive as nature intended. This means that our products have the most bioavailable nutrient levels.

Why add Superfoods to my diet?

By definition, Superfoods are low in calories and high in nutrients - meaning they pack a lot of punch for their weight as far as goodness goes. Recent concerns over growing conditions and soil quality means that it is now more than ever important to focus on organic, non-fortified produce. This makes organic superfoods a superior choice as a source of antioxidants and essential vitamins and minerals including macronutrients and those all important micronutrients, especially those that we cannot make ourselves.

What are the benefits of consuming Superfoods?

Superfoods are meant to be consumed as part of an already established nutritionally balanced diet and certainly not in place of any other goodness! The addition of a few choice Superfoods to a healthy diet and lifestyle can help support your body to function at full potential. Each Superfood has a unique nutrient composition and depending on the exact Superfood you consume, the benefits will vary based on the nutrient content - details of which can be found under each product page. Generalized benefits can include but are not limited to:

  • support of a healthy immune system
  • enhancing antioxidant levels
  • anti-aging benefits
  • increasing health and wellness
  • energizing and re-vitalizing
  • assisting proper hormonal balance
  • encouraging clarity and overall mental function
  • helping to maintain a healthy weight

What makes Sari Foods Superfoods unique?

Sari means 'essence' in Balinese and our mission is to bring you the "Essence of Food”. At Sari Foods we are delighted to offer nutritious superfoods full of vitamins and minerals that come from raw ingredients, globally and sustainably sourced and that are organic and additive free. We carefully source and select our collection based on its fine quality and we regularly test all our products to ensure only the highest standards. We are so proud to be making nature's whole foods accessible and available to all. All our customers and reviewers agree that we offer the freshest, healthiest tasting superfood products on the market.

How are your products processed?

Sari Foods uses minimal processing in order to preserve the vital superfood nutrients of our foods. You can find additional information about each of our foods by following the link in the product pages to our individual product FAQ's.

Why does the product vary from order to order?

As with any minimally-processed organic food, there can be a natural variance in appearance, scent, or flavor profile from crop to crop. If you feel that your product is outside of this normal variance, you can call in and speak to our Customer Service team over the phone by calling our toll free number 800-590-8737 or by emailing us at hello@sarifoods.co.

Where are your products grown?

Our products are globally and sustainably sourced. The origin of each product varies and details about each can be found by following the link in the product pages to our individual product FAQ's.

Do you offer sample products?

We do not currently offer samples of our products but we do have a 30 day money back customer satisfaction guarantee. Try any product for 30 days and if, at any time during those 30 days, you're unsatisfied, you may return it for store credit (less shipping charges).

 

ORDERING

How do I place an order?

Consumers seeking to purchase our products for personal use can order direct from our website. If ordering online, simply add the products to cart and complete the checkout process. Once the order is complete, you will receive confirmation via e-mail. For wholesale or bulk purchase see our FAQ below.

Where can I buy your products?

You can purchase Sari Foods Superfoods directly through our website or through Amazon.com.

Can I order your products outside of the USA?

We do not currently ship outside of US territory.

Can I add to my order once it’s been placed?

This depends on what stage of processing the order is at. If you have a request regarding your order, we advise to contact us directly via email at hello@sarifoods.co or call our toll free number 800-590-8737 and we'll try our best to help!

How do I track my order?

You should receive a tracking number once your order is fulfilled. If for any reason you don’t please contact us by calling 800-590-8737 toll free or contact us via email at hello@sarifoods.co. 

Do you offer coupons?

We do offer coupons. The best way to keep up to date with any Sari Foods coupons is to subscribe to our regular newsletter. 

Do you have an ongoing coupon program I can sign up for?

We do not have an ongoing coupon program at this time but our newsletter lets you know about any running promotions as well as new product information, competitions and giveaways, blog posts, recipes and other exciting news!

 

WHOLESALE

Do you offer wholesale prices?

Yes we do. We offer a discounted price for a minimum order quantity of 10 pouches or more of each product. Please contact us directly via email at hello@sarifoods.co or call us toll free on 800-590-8737.

How do I become a wholesaler of Sari Foods?

If you are interested in the wholesale of our product, please contact us to discuss further via email at hello@sarifoods.co or call us toll free on 800-590-8737.

 

SHIPPING

What are your domestic shipping rates?

US orders:

  • Standard shipping when spending under $39 is $6.00.
  • Standard shipping when spending over $39 is free. 
  • Expedited shipping when spending under $100.00 is $15.00
  • Expedited shipping when spending over $100.00 is free.
  • Heavy Duty shipping can be discussed with one of our team members for individual pricing  

How long will my order take to arrive?

US Orders:

  • Standard shipping generally arrives within 2-7 business days.
  • Expedited shipping generally arrives within 1-3 business days.  

RETURNS

We do not accept returns as this is a food item.

CERTIFICATIONS

Are your products Organic?

Most of our products are certified organic.

Are your products Raw?

We work closely with our suppliers to ensure the lowest temperature processing for our premium superfoods. Almost all of our products are considered "raw" meaning they are low temperature processed to retain as many nutrients as possible.

Are your products non-GMO?

Yes, all our products are free of genetically modified ingredients.

Are your products Kosher?

All our ingredients are to kosher standards. Further information for each product is available by following the link in the product pages to our individual product FAQ's.  

Are your products Halal?

All our products meet Halal standards, they do not contain or come into contact with foods that are not Halal. 

 

ALLERGEN INFORMATION

Are your products handled in a GMP facility?

All our products are handled in a GMP facility.

Does the facility handle allergens?

Our products are not manufactured with gluten, wheat, yeast, soy, milk, nuts, eggs or shellfish. They are packaged in a facility which may handle these ingredients.

Are your products free from MSG?

Yes. Sari Foods products do not contain monosodium glutamate.

Do your products contain sulphites?

No. Sari Foods products do not contain any sulphites.

 

STORAGE

What is the shelf life on your products?

Most of our products have an 18-24 month shelf life. The ‘Best By’ stamp on the back of the bag can be read: Month/Day/Year.

How should Superfoods be stored?

Refrigeration is not required for most of our products. We recommend that you store superfoods in a cool, dark, dry place. Details can be found on the packaging of each product.

 

PACKAGING

What is your packaging made of?

Our packaging is made of BOPP/MPET/PE recyclable plastic. We would love to be able to use biodegradable, plant based materials and have made every effort to do so. However, the current options are not strong enough to protect our superfoods from air and moisture or to withstand the shipping process. We continue to whole-heartedly investigate alternative options that encourage the most effective sustainability practices while offering our superfoods the best protection available. In the meantime we compromise by cutting down on unnecessary resources and consciously packing as much information as we can onto our labels so we don't waste materials on extra packaging that often ends up in the trash, taking the same policy with our shipping materials (no extraneous boxes or leaflets).

 

COMPANY

Do you have an affiliate Program?

We do not have an official affiliate program but we are always interested to hear about collaborating with insiders to help spread the word and educate on the power of superfoods. We are keen to hear from fitness, nutrition or culinary experts, professional or competitive athletes and prominent bloggers, social and media influencers.

 

MEDIA AND PRESS RELATED ENQUIRIES

For information about media and press, please contact us via email to hello@sarifoods.co or call us on our toll free number 800-590-8737.